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Aon: Global employee engagement levels bounce back to all-time highs
4/30/2018
 
After a dip last year – the first since 2012 – global employee engagement levels jumped back to an all-time high in 2017, according to a new report from Aon.

Aon’s analysis of more than five million employees at more than 1,000 organizations around the world found that global employee engagement levels rebounded back to 65% in 2017, up from 63% in 2016. The percentage of employees who were highly engaged increased from 24% in 2016 to 27% in 2017.

“In the last year, there has been political and economic stability in more mature regions and continued economic expansion in regions like Asia and Africa,” said Ken Oehler, global culture & engagement practice leader at Aon. “Although most companies continue to face some level of disruption and uncertainty, a robust, expanding economy means organizations are typically willing to invest more in people, and that makes the work experience much better for most employees.”

According to Aon, improving engagement can pay dividends. Aon research shows that a five point increase in employee engagement is linked to a three point increase in revenue growth in the subsequent year.

“The concept of employee engagement is often confused with satisfaction or happiness,” said Oehler. “But it’s really about an employee’s psychological investment in their organization and motivation to produce extraordinary results. Companies with above average engagement levels will see better employee productivity, lower turnover rates and higher customer satisfaction scores – all factors that can significantly contribute to improved financial performance.”

According to Aon, rewards and recognition ranked as the strongest engagement opportunity for the second year in a row, with “recognition for contributions” and “fair pay” being the most influencing factors.

“There is not a one-size-fits-all employee experience that will maximize engagement; the specific drivers will vary by region, by industry, by company and by role,” noted Oehler. “Organizations need to identify the drivers that are most important to their own employee population and then focus on creating the employee experience to yield the best return.”

To learn more about Aon’s Trends in Global Employee Engagement report, visit: www.aon.com/engagement18. For more information on the services available through TRA GSC and Aon, please contact Adam Allen, chief operating officer at TRA GSC, at adamallen@theriskauthority.com.