Located in Columbia, S.C., PHT Services, Ltd. (PHTS) provides a variety of risk management services to South Carolina’s healthcare industry. These include group self-insurance programs for workers’ compensation, professional & general liability, and medical stop-loss. PHTS also provides solutions for other property & casualty needs, group and voluntary employee benefits, and contract security. PHTS serves its clients directly and through strategic and business alliances with best practices companies. The company’s quality management system is registered to the ISO9001:2008 standard.
PHTS was founded in 1993 by healthcare executives in South Carolina and its services reflect its commitment to complete client satisfaction. PHTS’s networks of strategic and business alliances include Palmetto Hospital Trust, Palmetto Healthcare Liability Insurance Program, Palmetto Healthcare Stop-Loss Program, Aon, Aflac, and AlliedBarton Security Services.
Our Views on Quality:
"Quality is free. It is not a gift, but it is free. What costs money are the unquality things - all the actions involved in not doing jobs right the first time."
-- Philip Crosby, author and quality expert
PHTS Quality Policy
Our goal is to consistently deliver outstanding value to our clients. To ensure that PHTS associates meet our clients’ expectations, we devote considerable resources to professional development and towards providing associates tools of the trade. This reflects our commitment to continuous improvement – in our associates, in our processes, and in our services. Along with an emphasis on client satisfaction and a culture of pursuing excellence, we are committed to complying with all legal, ethical, and procedural requirements.
Perhaps a simple way to express our quality policy is to note that it is based on three components – clients, compliance, and culture. No organization can stay in business if clients are not the number one priority; no organization deserves to stay in business if it does not comply with all ethical and legal standards; no organization can hope to achieve the above two objectives without a healthy and vibrant company culture.
We value and embrace our diversity and this encourages us to treat each other
with dignity and respect, and enhances our ability to serve our clients.
Managing Risk Enterprise-Wide
Unexpected threats can engulf any facility and any organization. Consider terrorist threats, IRS audits, Medicare billing and reimbursements, and our increasingly litigious society.
A new appreciation for business risks – insurable and uninsurable, measurable and unmeasurable – is propelling an innovative model of strategic risk management sometimes known as Enterprise Risk Management. This model is increasingly being viewed as the next phase in the evolution of risk management. The subject is drawing attention in most industries, including health care.
Enterprise-wide risk management is perceived as more effective than traditional approaches to risk management because it adopts a comprehensive approach. Under the traditional approach, varied risks faced by an organization are handled by different departments. A major drawback of this approach is that there is rarely the sharing of risk knowledge or mitigation strategies. “One of the problems with silos is that they can have their own definitions, their own way of measuring, describing and valuing a risk. In short, the old way of managing risks can be scattered, inconsistent and inefficient,” as Best’s Review put it.
As the country’s most regulated industry and one with a long-standing susceptibility to litigation, health care has much to gain by monitoring risks collectively. Many healthcare organizations are implementing an enterprise-wide risk management approach and this trend is expected to continue.
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